Return Policy

RETURN POLICY – Búa Salon & HAUS OF BÚA

Effective Date: 1-1-2020

1. Introduction:

This Return Policy (the "Policy") governs the terms and conditions under which customers of Búa Salon & HAUS OF BÚA (the "Company," "we," "us," or "our") may return purchased goods. By placing an order through our online platform, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy forms an integral part of the overall Terms and Conditions governing your use of our website and purchase of our products.

2. Eligibility for Returns:

2.1. Timeframe: To be eligible for a return, the item(s) must be postmarked for return within fourteen (14), calendar days from the date of delivery to the Customer.

2.2. Condition of Goods: Returned items must be in their original, unused, unworn, and resalable condition. All original tags, labels, and any accompanying packaging must be intact and included with the return. Items showing signs of wear, damage, alteration, or removal of tags will not be accepted for return and may be sent back to the Customer at their expense.

2.3. Non-Returnable Items: Certain items are excluded from our return policy for hygiene reasons, legal restrictions, or as explicitly stated at the point of sale. These non-returnable items include, but may not be limited to:

* Final Sale Items: Products clearly designated as "Final Sale" or "Non-Returnable" at the time of purchase.

* bathing suits, body suits, earrings, intimate apparel.

3. Return Procedure:

3.1. Return Authorization:

* Contacting our customer support team via email at BUASALONMGMT@GMAIL.COM.

The request must include the order number, a clear identification of the item(s) to be returned, and the reason for the return.

3.2. Issuance of RA: Upon review and approval of the return request, the Company will issue an RA number and provide the Customer with specific instructions for returning the item(s). Returns sent without a valid RA number may be refused and returned to the sender.

3.3. Return Shipping:

* The Customer is responsible for all return shipping costs and for ensuring the safe and trackable delivery of the returned item(s) to the Company. The Company recommends using a shipping method that provides tracking and insurance, as the Company is not responsible for items lost or damaged during return shipment. Returns should be sent to: 605 Fire Island Ave , Babylon, NY, 11702.

4. Refunds:

4.1. Inspection and Processing: Upon receipt of a returned item, the Company will conduct an inspection to ensure that the item meets the eligibility criteria outlined in Section 2. This process may take 7 business days from the date of receipt.

4.2. Refund Approval: If the returned item is approved, the Company will initiate a refund to the original method of payment used for the purchase.

4.3. Refund Amount: The refund will be for the purchase price of the returned item(s), excluding any original shipping charges paid by the Customer, unless the return is due to a defect in the product or an error on the part of the Company. Any applicable return shipping fees (as per Section 3.3) or restocking fees (as per Section 4.4) will also be deducted from the refund amount.

4.4. Restocking Fees: The Company reserves the right to charge a restocking fee of 10% of the purchase price for returns that do not comply with the terms of this Policy, such as returns received outside the specified timeframe or without original packaging.

4.5. Processing Time: Please allow 15 business days from the date the refund is initiated for the credit to appear in your account, depending on your financial institution.

5. Exchanges:

Limited Exchanges: The Company may, at its sole discretion, offer exchanges for the same item in a different size or color, subject to availability. Customers wishing to request an exchange should indicate this when requesting a Return Authorization. The Company will communicate whether an exchange is possible and provide further instructions.

6. Damaged or Defective Items:

6.1. Upon receipt of a damaged or defective item, the Customer must notify the Company within 7 calendar days of delivery by contacting our customer support team at BUASALONMGMT@GMAIL.COM

and providing photographic evidence of the damage or defect.

6.2. Upon verification of the damage or defect, the Company will, at its sole discretion, offer one of the following remedies:

* A full refund, including original shipping charges.

* A replacement of the item, subject to availability.

* Another mutually agreeable resolution.

6.3. The Company will provide instructions for the return of the damaged or defective item, and the Company will typically bear the cost of return shipping in such cases.

7. Governing Law:

This Return Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising out of or relating2 to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Suffolk County, New York.

8. Amendments:

The Company reserves the right to modify or amend this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our4 website. It is the Customer's responsibility to review this Policy periodically for any updates.

9. Contact Information:

If you have any questions or concerns regarding this5 Return Policy, please contact us at:

Búa Salon & HAUS OF BÚA

605 Fire Island Ave

Babylon Ny 11702

631.742.2231

BUASALONMGMT@GMAIL.COM

By proceeding with a purchase, you signify your acceptance of this Return Policy.

shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 2-5 business days of payment confirmation. Processing time may be longer during peak seasons or promotions.
Orders placed after 3 PM EST will be processed the next business day.
We do not process or ship orders on weekends or holidays.

Shipping Methods and Delivery Times

Domestic Shipping:

We offer the following shipping methods within USA:
- GROUND: Estimated delivery time 14 DAYS
- EXPRESS: Estimated delivery time 8 DAYS
- OVERNIGHT: Estimated delivery time 2 DAYS
Please note: Delivery times are estimates and may vary depending on your location and other factors beyond our control.

International Shipping:

We currently ship to select International locations. Make sure to check before purchase.

RETURN POLICY – Búa Salon & HAUS OF BÚA

Effective Date: 1-1-2020
1. Introduction:
This Return Policy (the "Policy") governs the terms and conditions under which customers of Búa Salon & HAUS OF BÚA (the "Company," "we," "us," or "our") may return purchased goods. By placing an order through our online platform, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy forms an integral part of the overall Terms and Conditions governing your use of our website and purchase of our products.
2. Eligibility for Returns:
2.1. Timeframe: To be eligible for a return, the item(s) must be postmarked for return within fourteen (14), calendar days from the date of delivery to the Customer.
2.2. Condition of Goods: Returned items must be in their original, unused, unworn, and resalable condition. All original tags, labels, and any accompanying packaging must be intact and included with the return. Items showing signs of wear, damage, alteration, or removal of tags will not be accepted for return and may be sent back to the Customer at their expense.
2.3. Non-Returnable Items: Certain items are excluded from our return policy for hygiene reasons, legal restrictions, or as explicitly stated at the point of sale. These non-returnable items include, but may not be limited to:
* Final Sale Items: Products clearly designated as "Final Sale" or "Non-Returnable" at the time of purchase.
* bathing suits, body suits, earrings, intimate apparel.
3. Return Procedure:
3.1. Return Authorization:
* Contacting our customer support team via email at BUASALONMGMT@GMAIL.COM.
The request must include the order number, a clear identification of the item(s) to be returned, and the reason for the return.
3.2. Issuance of RA: Upon review and approval of the return request, the Company will issue an RA number and provide the Customer with specific instructions for returning the item(s). Returns sent without a valid RA number may be refused and returned to the sender.
3.3. Return Shipping:
* The Customer is responsible for all return shipping costs and for ensuring the safe and trackable delivery of the returned item(s) to the Company. The Company recommends using a shipping method that provides tracking and insurance, as the Company is not responsible for items lost or damaged during return shipment. Returns should be sent to: 605 Fire Island Ave , Babylon, NY, 11702.
4. Refunds:
4.1. Inspection and Processing: Upon receipt of a returned item, the Company will conduct an inspection to ensure that the item meets the eligibility criteria outlined in Section 2. This process may take 7 business days from the date of receipt.
4.2. Refund Approval: If the returned item is approved, the Company will initiate a refund to the original method of payment used for the purchase.
4.3. Refund Amount: The refund will be for the purchase price of the returned item(s), excluding any original shipping charges paid by the Customer, unless the return is due to a defect in the product or an error on the part of the Company. Any applicable return shipping fees (as per Section 3.3) or restocking fees (as per Section 4.4) will also be deducted from the refund amount.
4.4. Restocking Fees: The Company reserves the right to charge a restocking fee of 10% of the purchase price for returns that do not comply with the terms of this Policy, such as returns received outside the specified timeframe or without original packaging.
4.5. Processing Time: Please allow 15 business days from the date the refund is initiated for the credit to appear in your account, depending on your financial institution.
5. Exchanges:
- Limited Exchanges: The Company may, at its sole discretion, offer exchanges for the same item in a different size or color, subject to availability. Customers wishing to request an exchange should indicate this when requesting a Return Authorization. The Company will communicate whether an exchange is possible and provide further instructions.
6. Damaged or Defective Items:
6.1. Upon receipt of a damaged or defective item, the Customer must notify the Company within 7 calendar days of delivery by contacting our customer support team at BUASALONMGMT@GMAIL.COM
and providing photographic evidence of the damage or defect.
6.2. Upon verification of the damage or defect, the Company will, at its sole discretion, offer one of the following remedies:
* A full refund, including original shipping charges.
* A replacement of the item, subject to availability.
* Another mutually agreeable resolution.
6.3. The Company will provide instructions for the return of the damaged or defective item, and the Company will typically bear the cost of return shipping in such cases.
7. Governing Law:
This Return Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising out of or relating2 to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Suffolk County, New York.
8. Amendments:
The Company reserves the right to modify or amend this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our4 website. It is the Customer's responsibility to review this Policy periodically for any updates.
Contact Us

If you have any questions or concerns regarding this Return Policy, please contact us at: